Refund policy

Version 2026-09-24.1 · Updated September 23, 2026.

1. No change-of-mind refunds for digital purchases

StratiQ Games digital purchases are final: we do not offer refunds for a change of mind, lack of use or personal preference. Gonzalo Cueva Soriano, sole proprietor of StratiQ Games, does address duplicate charges, undelivered or defective products and refunds required by applicable law. This policy does not restrict mandatory consumer rights.

2. Duplicate charges, errors and non-delivery

Contact support if you find a duplicate or incorrect charge, an undelivered product or a product that does not match its description, so we can correct it or provide an applicable refund. We will check the charge and delivery. We will refund a duplicate charge and, for an undelivered or defective product, provide a remedy or refund as appropriate, respecting any choice and remedies you have under applicable law. You do not need to pay again to report pending delivery.

3. How to request a refund

Email support@stratiqgames.com, with your account or purchase email address, product, date and receipt reference if available. Do not send passwords, full card numbers or security codes. Describe the duplicate charge, non-delivery or defect so we can investigate. Contact us when you discover it; this request does not shorten statutory claim periods.

We will handle your request through that email address. Once approved, we initiate the refund to the original payment method; card credits usually appear approximately 5–10 business days after issuance, depending on the bank. We will provide an available reference if you need to trace it. A pending or failed refund requires follow-up and is not considered delivered merely because it was requested.

4. Effect on access

A full refund removes the associated digital product; your account and free features remain available. A partial refund preserves product access. Themes have no renewal to cancel. Cancelling Plus stops future charges and access lasts until the end of the period already paid for.

5. Consumer rights and complaints

This policy does not exclude withdrawal rights, guarantees or other mandatory rights that apply in your place of residence. We do not require a waiver of withdrawal rights to deliver the content. You may contact your bank or the relevant authority; contacting support first is a way to resolve issues, not a condition restricting your rights.

If a bank dispute is already open for the same charge, we will coordinate its resolution to avoid duplicate reimbursement. We never condition review of a complaint on waiving mandatory rights.